Return & Refund Policy

We Want You and Your Pet to Be Happy

At Ahbiva Pets, we want every purchase to be a great experience for both you and your pet. If you're not completely satisfied with your purchase, we're here to help.

Please review our return and refund policy below.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging

  • Include all original accessories and materials

  • Not show signs of use, damage, or wear

Please contact us before sending any item back so our team can provide return instructions.

Items That Cannot Be Returned

For health, hygiene, and safety reasons, certain products may not be eligible for return, including:

  • Opened pet food or treats

  • Used grooming or hygiene products

  • Personalized or customized products

  • Gift cards

  • Final-sale items

If you're unsure whether an item is eligible for return, please contact our support team before making a return request.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, if applicable

We'll review your request and work with you to find an appropriate solution.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping costs for items they no longer want or ordered incorrectly.

If an item is damaged, defective, or incorrectly sent by us, we may cover the return shipping cost.

Exchanges

If you received a defective or incorrect item and need an exchange, please contact our support team.

Exchange availability may depend on product availability.

Late or Missing Refunds

If you haven't received your refund after the stated processing period:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact us if the refund still hasn't appeared.

We'll be happy to help investigate the issue.

How to Request a Return

To request a return, contact us with:

Email: abhisekagarwal2660@gmail.com

Please include your order number, the item you wish to return, and the reason for the return.

Our team will provide the next steps.

Contact Us

Have questions about a return or refund?

We're here to help.

Ahbiva Pets
Email: abhisekagarwal2660@gmail.com

Thank you for choosing Ahbiva Pets. We appreciate your trust and look forward to keeping you and your pets happy.