Shipping Policy

Thank You for Shopping With Ahbiva Pets

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, shipping times, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

During peak shopping periods, promotions, or holidays, processing times may be slightly longer than usual. If there is a significant delay in processing your order, we will contact you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 Business Days

  • Express Shipping: 2–5 Business Days (where available)

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment has been processed by the carrier.

You can use the tracking number provided to monitor the status of your package throughout delivery.

Shipping Destinations

We currently ship to selected domestic and international locations.

Available shipping destinations will be displayed during checkout. If your country or region is unavailable, please contact us for assistance.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Ahbiva Pets is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately after placing your order.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays may occasionally occur.

If your package appears lost, delayed, or has not arrived within the expected delivery timeframe, please contact our support team and we will assist you in investigating the issue with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

Our team will review the information and work toward a suitable resolution.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: abhishekagarwal2660@gmail.com

We appreciate your trust in Ahbiva Pets and look forward to serving you and your beloved pets.